Know what you are hiring
Some companies sell slabs, fabricate and install. Others, like us, focus on services: templating, fabrication coordination and installation. Ask each company what it actually does itself and what it hires out. Understanding who is responsible for each step helps you know who to call if something goes wrong.
A company that does not sell slabs can offer impartial advice, while a supplier may favor what it has in stock.
Check experience and references
Ask how long they have been installing stone and how many kitchens they do. Ask for photographs and references from recent customers, preferably of projects similar to yours. Look at reviews, but remember that a few detailed ones are more useful than many short ones.
If you have a challenging project, such as a waterfall island or a large outdoor kitchen, ask about similar experience.
Read the estimate closely
A good estimate lists the stone group and thickness, edge profile, seams, cutouts, backsplash, removal, sealing and cleanup. It states what is excluded, such as plumbing or electrical work. It is clear about the timeline and the payment schedule.
If one bid is much lower than the others, look for what it omits.
Ask about the process
How do they template? When do they template relative to cabinets? Who fabricates? How are seams planned and finished? How do they protect floors and cabinets? Who is on the install crew? What happens if a piece breaks or does not fit?
The answers tell you whether the company has a careful process or improvises.
Understand insurance and paperwork
Ask what insurance the company carries and request proof if you want it. Review the contract for scope, price, schedule and what happens in case of changes. Do not pay the full amount upfront, and keep payments tied to milestones.
Be cautious of anyone who pressures you to sign immediately.
Communication matters
You will be working with the company for weeks, so notice how they communicate. Do they return calls and texts? Do they explain things clearly? Do they listen to your questions? Good communication before the sale usually means good communication during the job.
A company that is honest about limits, such as telling you when repair makes more sense than replacement, is worth keeping.
After the install
Ask how they handle problems after installation, such as a seam that opens or a chip. Ask about care instructions and whether they offer maintenance. A company that stands behind its work will answer plainly.
Keep copies of the estimate, contract and any care instructions for your records.
Compare the same written scope, ask about the process and choose the installer who explains things clearly.
